Refund policy
We offer a 30-day return window. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition you received it. It must be unused, unopened, and in its original packaging. Proof of purchase or order confirmation is required.
To start a return, contact us at: kontakt@avelliode.shop
If your return is approved, you’ll receive instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Return Shipping Costs
If you are returning an item for reasons other than damage, defect, or receiving the wrong product, you are responsible for return shipping costs.
If the item was delivered correctly and you simply changed your mind, the return is at your expense.
Damages or Issues
Please check your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately at kontakt@avelliode.shop. We’ll review the issue and resolve it as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Personalized or custom-made items
- Perishable goods
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-refundable.
If you're unsure whether your item qualifies, contact us before requesting a return.
Exchanges
The fastest way to get a different product is to return the original item. Once your return is processed, you can place a new order for the product you want.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Keep in mind your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, contact us at: kontakt@avelliode.shop