1. Business Information

This online store is operated by:

AuraLab Supplements
Registered in the European Union
VAT Number: PL9211952707
Email: kontakt@avelliode.shop

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2.1. AuraLab Store offers dietary supplements that are shipped directly to customers from our fulfillment partners, logistics providers, and external warehouses.

2.2. Orders are processed and forwarded for fulfillment within up to 7 business days after full payment is received. Orders that are not paid within 3 business days may be canceled.

2.3. The estimated delivery time is 5 to 13 business days, depending on the customer’s location, warehouse availability, carrier performance, customs processing, and external factors such as shipping delays, high demand, public holidays, or events outside our control.

By placing an order, the customer acknowledges and accepts these estimated delivery times.

2.4. If your order has not been delivered within 13 business days after dispatch, you may contact us to request an investigation, cancellation, replacement, or refund where applicable.

Requests must be submitted within 7 days after this period via email:

[INSERT AURALAB CONTACT EMAIL]

3. Shipping Costs

3.1. Shipping costs are displayed during checkout and may depend on:

Product type
Delivery location
Selected shipping method
Order value
Current promotions

3.2. AuraLab Store may offer promotions such as free shipping, discounted shipping, or bundle-based shipping offers. Any applicable shipping promotion will be clearly shown at checkout.

3.3. In case of returns, the customer is responsible for return shipping costs unless stated otherwise in our Refund Policy or required by applicable law. Because humanity needed yet another tiny checkout footnote to argue about, this is why we spell it out here.

4. Shipping Updates

4.1. Once your order is shipped, you will receive a confirmation email with tracking information, if tracking is available for your shipping method and location.

4.2. We do our best to keep customers informed about delays and provide updated delivery estimates when possible.

4.3. Customers should inspect their package upon delivery. If the package is damaged, opened, leaking, tampered with, or appears unsafe to use, please notify both the carrier and AuraLab Store within 48 hours at:

[INSERT AURALAB CONTACT EMAIL]

Please include your order number, clear photos of the package, photos of the product, and a short description of the issue.

5. Delivery Responsibility

5.1. AuraLab Store is not responsible for delays caused by shipping carriers, logistics partners, customs processing, incorrect or incomplete address details provided by the customer, failed delivery attempts, refused deliveries, or other factors outside our control.

5.2. While we are not responsible for damages caused during transit, we will assist customers in filing claims with the shipping carrier where applicable.

5.3. In case of a lost package, we will investigate the issue with the carrier. Depending on the outcome of the investigation, we may offer a replacement, store credit, or refund.

5.4. If a package is marked as delivered by the carrier but the customer has not received it, the customer should first check with household members, neighbors, building reception, parcel lockers, and the local delivery office. We will assist where possible, but final delivery confirmation from the carrier may limit our ability to issue a refund or replacement.

6. Product Safety

6.1. Products offered by AuraLab Store are dietary supplements and are produced to comply with applicable product safety and labeling standards in the markets where they are sold.

6.2. AuraLab products are intended for adult use unless otherwise stated on the product label. Customers should read all product labels, ingredient lists, serving instructions, warnings, and storage directions before use.

6.3. AuraLab products are not intended to diagnose, treat, cure, or prevent any disease. Customers should consult a qualified healthcare professional before using any dietary supplement, especially if they are pregnant, nursing, taking medication, have a medical condition, are under medical supervision, or are unsure whether the product is suitable for them.

6.4. If you experience any adverse reaction after using an AuraLab product, discontinue use immediately and consult a qualified healthcare professional.

6.5. If a product is found to pose a safety risk, we will remove it from sale where appropriate and notify affected customers via email with next steps.

6.6. Any product safety concerns, damaged products, suspected tampering, incorrect products, or adverse reactions can be reported to:

support@tryauralab.com

We aim to respond within 24 hours on business days.